FAQS!

If you have a question and don't see it here, please email us at webmaster@eclecticbydesign.com. (who knows - maybe your question will be posted here and you can feel responsible for informing millions!)

How long until my order gets shipped?

SPECIAL HOLIDAY SHIPPING INFO:
During the "season" we have loads of extra little "dark elves" in the warehouse making sure things get shipped as soon as possible and absolutely in time for gift-giving events! DURING the HOLIDAYS and right up until Dec 21st, most (if not all) orders will leave our shop in 1-3 days!
BUT it is ALWAYS a good idea to ORDER EARLY!

Our standard current time until we ship out an order is 2-10 business days - that's BUSINESS days. Monday-Friday are business days....and we try to spend Saturday and Sunday doing something fun!

We often CAN expedite an order if you really need it for a special ocassion - please email us and ask if you NEED it sooner. We also often arrange for special shipping options for those truly in need!

Do You Deliver outside the US?
Absolutely - this is the digital age!
BUT - the default shipping you will be charged is for ground and that's pretty slow. We recommend that at checkout you choose the "Global Priority" option - or email us for other shipping choices.

Can I pay with a money order or check?
Absolutely! Just go through the ordering process online to make sure you include the correct shipping fees and any applicable sales tax. Make checks payable to:
Eclectic By Design
Send payment to:
Eclectic By Design's GiftShrouds
925 Lakeville Street Suite 128
Petaluma, CA, 94952

What is your Return Policy?
Well...it's Wrapping Paper! Onve you've used it, there's not much we can do with it! (Obviously if it arrives damaged, we will replace it)

Is your shop open to the public?
Sorry, but at this time our manufacturing facility is not open to the public. If you want to see our lines in person please email us and ask if there is a store near you that carries GiftShrounds - we're happy to assist!

Where can I buy GiftShrouds locally?
See above - if there isn't a store near you that carries our products, ask them WHY NOT? And then tell us to send them wholesale information!